Terms and Conditions of Sale

Crescent Chapters
(a trading name of Archivistry B.V.)

In force from 30 July 2026

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Article 1 — Who we are and how to reach us

1.1 These Terms and Conditions of Sale (the "Terms") apply to every offer we make and every contract we conclude at a distance with a customer through our website https://crescentchapters.com (the "Website").

1.2 Our details:

• Legal entity: Archivistry B.V. ("we", "us", "our")
• Trading name: Crescent Chapters
• Registered office, postal address and returns address: Jonkheer Ruysstraat 67, 6221 VS Maastricht, the Netherlands
• Chamber of Commerce (KvK) number: 42067335
• Dutch VAT identification number (btw-id): NL869557221B01
• Email: team@crescentchapters.com
• Telephone: +31 6 26 48 62 12
• Website: https://crescentchapters.com

1.3 Email is the fastest way to reach us. We aim to answer every email within 48 hours. We do not operate fixed telephone hours; if we are unable to take your call, we will call you back as soon as we can. In every case we will respond substantively to a complaint within the periods set out in Article 13.

1.4 Our Shipping Policy and our Returns and Refunds Policy, both published on the Website, form an integral part of these Terms. Where any of those documents appears to conflict with these Terms, these Terms prevail.

Article 2 — Definitions

In these Terms the following words have the following meanings:

• Consumer: a natural person who is not acting for purposes relating to their trade, business, craft or profession.
• Customer / you: the consumer who concludes a contract with us.
• Product: any item offered on the Website, including ex-libris embosser stamps, wooden stamps, bookmarks, book accessories and books.
• Standard product: a ready-made item sold from stock in a fixed catalogue form.
• Made-to-order product: an item manufactured after your order from our own catalogue designs, including where you select from options that we offer (for example design, size, wood type or ink colour), but which is not individualised to you.
• Personalised product: an item made to your specifications or clearly personalised — for example one bearing your name, initials, monogram, family motto or other individual identifier, or produced from a bespoke illustration commissioned to your brief.
• Regular order / Priority order: the two production speeds we offer, described in Article 9.
• Cooling-off period: the period within which you may exercise your right of withdrawal.
• Durable medium: any means (including email and PDF) that allows you to store information addressed to you personally in a way that is accessible for future reference and permits unaltered reproduction.
• Day: calendar day, unless the text says "business day".

Article 3 — Applicability of these Terms

3.1 These Terms apply to every offer on the Website and to every distance contract concluded between us and you.

3.2 Before the contract is concluded, the text of these Terms is made available to you electronically in a way that allows you to store it and reproduce it unaltered. They are displayed at checkout, must be accepted by ticking a box, and are sent to you together with the order confirmation on a durable medium. You may also request a free copy by post at any time.

3.3 If any provision of these Terms is void, annulled or unenforceable, the remaining provisions remain in full force. The provision concerned is replaced by a valid provision that approximates its purpose as closely as possible.

3.4 Nothing in these Terms limits or excludes your mandatory rights as a consumer. Where a provision conflicts with a mandatory rule of Dutch consumer law, or of the law of your country of habitual residence, that mandatory rule prevails.

3.5 We sell to consumers. If you wish to order as a business, please contact us first — different terms apply, and the consumer rights set out in Articles 10, 11 and 12 do not apply to business purchases.

Article 4 — Products, offers and accuracy

4.1 Every offer on the Website contains a description that is sufficiently detailed for you to assess the product properly, states clearly which of the three categories in Article 2 the product falls into, and states the total price including VAT where applicable.

4.2 Images are as accurate a representation as we can achieve. Our products are made from natural materials: variation in wood grain, colour, figure and finish between individual items is inherent to the material and is not a defect. This does not affect your right of withdrawal under Article 10 or your rights under Article 12.

4.3 Our products are not mass-produced. Each item is engraved and finished individually or in small batches, with a significant amount of manual work. As a result, no two items are exactly identical. Minor differences may occur in engraving depth and tone, positioning and alignment, dimensions, edge finish and surface texture — including between items within the same order, between a repeat order and an earlier one, and between the item you receive and the images shown on the Website. Such minor variations are inherent to the way our products are made and are not a defect. This does not affect your right of withdrawal under Article 10 or your rights under Article 12.

4.4 An offer applies only while stocks last and for the period stated on the Website.

Article 5 — Orders and how the contract is formed

5.1 The contract is concluded at the moment we send you an order confirmation by email. Before you place the order, the Website shows you a summary of your order and gives you the opportunity to correct any errors.

5.2 We may decline an order, or accept it subject to conditions, where the product is unavailable, the delivery address cannot be served, payment fails, or we have reasonable grounds to suspect fraud or misuse. If we decline an order for which you have already paid, we refund the full amount within 14 days.

5.4 You are responsible for providing a correct and complete email address and delivery address. Please check the order confirmation on receipt and tell us immediately if anything is wrong.

5.5 We archive the text of every contract. You may request a copy from us at any time.

Article 6 — Personalised products

6.1 Some of our products can be personalised. Where this is the case, you enter the personalisation text — normally a name — in the field provided on the product page before adding the item to your basket. No separate design process, proposal or approval step applies.

6.2 We apply the text exactly as you have entered it, including spelling, capitalisation, spacing and any punctuation or accented characters, subject to the character limit and the characters supported by the font used for that product. We do not correct, alter or verify what you submit. You are responsible for the accuracy of the text you enter, and we accept no liability for errors in it.

6.3 If you notice a mistake in your personalisation text after placing your order, contact us at team@crescentchapters.com as soon as possible. We will amend the text if we are able to do so, but only if we receive your message before production of your item has begun. Once production has begun, no changes are possible.

6.4 A personalised product is made to your specification. For that reason the right of withdrawal does not apply to it and the order cannot be cancelled or returned once it has been placed, except where the product is faulty or does not match what you ordered (see Articles 10.3 and 12).

Article 7 — Prices, VAT and import charges

7.1 All prices are shown in euros (EUR). Prices include VAT where VAT is charged, and exclude shipping. Shipping costs are set out in our Shipping Policy and are displayed to you at checkout before you commit to payment.

7.2 Where a shipping cost is published as a range, the exact amount is calculated by our checkout software on the basis of the destination country and the composition and weight of your order. The final figure is shown clearly during checkout, before payment, and is the amount you pay.

7.3 The price shown at the moment you place your order applies to that order. Price changes after that moment do not affect it.

European Union

7.4 For orders delivered within the European Union we charge Dutch VAT (currently 21%) on every order, regardless of your country. This is because we currently operate below the EU-wide threshold of €10,000 per year for cross-border distance sales and have therefore not registered for the One Stop Shop scheme. The consequence for you is simple: the price you see, plus shipping, is the total amount you pay. No further VAT, customs duty or handling fee arises anywhere within the EU.

7.5 Monaco. Monaco is not a member of the European Union, but under EU VAT rules transactions with Monaco are treated as transactions with France. Orders delivered to Monaco are therefore treated in exactly the same way as EU orders under Article 7.4.

7.6 Northern Ireland. Under the Windsor Framework, Northern Ireland continues to follow EU VAT rules for goods. Orders delivered to Northern Ireland (BT postcodes) are therefore treated as EU orders under Article 7.4: Dutch VAT is charged, and no UK import VAT, customs duty or carrier handling fee arises.

United Kingdom (England, Scotland and Wales)

7.7 Orders with a consignment value of £135 or less are free of import duty, and you may take it that the applicable UK VAT has been paid. We ensure that this VAT is accounted for and paid in accordance with the regulations currently in force in the United Kingdom. The price you pay at checkout is the total amount; nothing further should be requested from you on delivery.

7.8 Our UK VAT registration is currently pending with HM Revenue & Customs. Following the guidance given to us by HMRC for the period before a registration number is issued, we invoice the gross amount and UK VAT is not itemised separately on your invoice. We account for and pay that VAT to HMRC retroactively once our registration is granted. If you require a VAT invoice, please contact us; we will issue one once our registration number has been received.

7.9 Orders with a consignment value above £135. For these consignments, additional taxes, import duties and other charges apply and are payable by you on entry into the United Kingdom. Our shipping provider handles the customs clearance and will notify you of any amount that falls due. Neither those charges nor any delay they cause is covered by us: the amounts and the handling of the consignment are determined by customs at the port of entry and are entirely outside our control.

Switzerland, Norway, and all other countries outside the EU

7.10 This Article applies to every destination outside the European Union other than the United Kingdom, which is dealt with separately above. It applies in particular to Switzerland and Norway.

7.11 We charge no VAT, customs duty or import tax on these orders. The price you pay us is for the goods and the shipping only.

7.12 You are encouraged to check, before ordering, what taxes and import duties are payable in your country. It is entirely the responsibility of the recipient of the order to establish which charges may be incurred at the port of entry and to pay them accordingly. We cannot calculate, predict, absorb or refund them.

7.14 If a parcel is returned to us or destroyed because import charges were not paid or the parcel was not collected, we refund the price of the goods less the outbound shipping cost, the return shipping cost, and any charge levied on us in connection with the return. This does not affect your right of withdrawal under Article 10 where that right applies.

7.15 Summary of the tax treatment by destination:

Article 8 — Payment

8.1 We accept Visa and Mastercard, together with any other method displayed at checkout. iDEAL is also accepted, except during the pre-launch phase of the Website — that is, for as long as access to the Website is restricted by password and orders are accepted as pre-orders — because iDEAL requires a publicly accessible storefront before it can be enabled by our payment provider. During the pre-launch phase, payment can be made by the card methods shown at checkout; iDEAL will be offered from the moment the Website becomes generally available. The payment methods available to you are in all cases those displayed at checkout at the time you place your order. Payment is processed by Stripe Payments Europe Ltd.

8.2 Payment is due in full when the order is placed. We do not accept partial payment.

8.3 We never see or store your full card details. Stripe processes and stores payment data; see our Privacy Policy and Stripe's own privacy notice.

8.4 Retention of title. Ownership of a product passes to you when we have received payment in full. Risk of loss or damage passes separately, in accordance with Article 9.10.

Article 9 — Production, shipping and risk

9.1 We deliver to the address you provide at checkout. The countries we ship to, and the shipping rates that apply to each, are set out in our Shipping Policy.

Production and preparation

9.2 Regular orders are manufactured, prepared and handed over to our shipping partner within 3 to 5 days of the order.

9.3 Priority orders are guaranteed to be manufactured within 24 hours, and are normally handed over to our shipping service provider in the Netherlands within that same period. This guarantee covers manufacture and hand-over; it does not extend to the carrier's onward transit time. Delays in shipping may nevertheless occur during holiday and peak shipping seasons, and on Dutch public holidays and Sundays, when our shipping partners do not operate on their regular schedule.

9.4 If we fail to manufacture and hand over a priority order within the guaranteed period for reasons within our control, we will refund the priority surcharge on request.

Shipping time

9.6 Once handed over, transit normally takes 1 to 5 days, though this depends heavily on the capacity of our shipping partner and on international delays, force majeure, and other external factors outside our control.

9.7 Taken together, we estimate that delivery is completed within 5 to 8 business days. This is an indication only. The actual time depends strongly on the country of destination, any special shipping constraints or difficulties, the international situation at the time, and customs inspections in certain countries. Delays can and do occur, and these figures are not guaranteed delivery dates.

9.8 In every case, and regardless of the indications above, we will deliver within 30 days of the conclusion of the contract unless a longer period has been expressly agreed with you in advance.

9.9 If we cannot meet the agreed delivery period we will tell you as soon as we become aware of it. You may then set a reasonable additional period for delivery. If we fail to deliver within that additional period, you may rescind the contract without cost and we will refund everything you have paid within 14 days. Where delivery within the original period was essential and you told us so, or where that is clear from the circumstances, you may rescind immediately.

Risk and failed delivery

9.11 If delivery fails because the address you gave was incorrect or incomplete, or because the parcel was not collected within the carrier's retention period, we may charge you the actual cost of re-dispatch.

9.12 Where an order contains several items, we may deliver them separately at no extra cost to you. Article 10.5 explains how this affects the cooling-off period.

Article 10 — Your 14-day right of withdrawal

10.1 As a consumer buying at a distance, you have a statutory right to change your mind and return your order within 14 days, without giving any reason and without penalty. Whether that right applies depends on which category the product falls into. Our Returns and Refunds Policy explains the practical steps.

10.2 We do not treat made-to-order products as personalised. The mere fact that an item is manufactured after you order it, or that you selected from options we offer, does not remove your right of withdrawal. The exception applies only to genuinely individualised items.

10.3 Personalised products cannot be cancelled, returned or refunded, because they have been produced to the specific requirements of your order and have no resale value to us. Where a product falls into this category, we state clearly on the product page and again at checkout that you will lose your right of withdrawal, and you must confirm that you understand this by ticking a box before the order can be placed. If we fail to give you that information and obtain that confirmation, the full 14-day right of withdrawal applies to your order despite this Article.

10.4 The absence of a right of withdrawal for personalised products does not affect Article 12. Even for a personalised product, you are entitled to a remedy if it is defective, damaged, or does not match the design you approved.

10.5 When the period runs. The cooling-off period is 14 days and begins on the day after you, or a third party you have designated other than the carrier, receive the goods. Where an order is delivered in several consignments, it begins on the day after you receive the last item. Where you have ordered but not yet received the goods, you may withdraw at any time from the conclusion of the contract.

10.6 If we have not informed you of the right of withdrawal, the cooling-off period is extended by twelve months. If we provide that information during those twelve months, the period ends 14 days after the day you receive it.

Article 11 — How to withdraw, return costs and refunds

11.1 To exercise the right of withdrawal, tell us within the cooling-off period by any unambiguous statement. You may email team@crescentchapters.com, use the model withdrawal form in Annex I, or write to our postal address. You do not need to give a reason.

11.2 We confirm receipt of your withdrawal notice without delay, on a durable medium.

11.3 Return the goods within 14 days of sending your notice, to Jonkheer Ruysstraat 67, 6221 VS Maastricht, the Netherlands. Dispatching them within that period is sufficient; they do not have to arrive within it. Please keep proof of postage.

11.4 Handling during the cooling-off period. You may handle and inspect the product as you would in a shop. You are liable only for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the product. In practice, for an embosser or stamp: examining it and operating the mechanism is fine, and so is taking a test impression on plain paper. Inking a wooden stamp, or using the product on your own books, goes beyond that, and we may deduct a reasonable amount for the resulting loss in value. We will always explain any deduction in writing.

11.5 Please return the product complete, with all accessories supplied, and — as far as reasonably possible — in its original packaging.

11.6 You bear the direct cost of returning the goods. If the product is faulty, damaged or not as described, we bear the cost of the return instead and will arrange or reimburse it. When returning from outside the EU, please mark the parcel clearly as "returned goods — no commercial value" so that no new import charges arise; where such charges are levied on us because of an incorrect declaration, we may deduct them from your refund.

11.7 Refunds. We refund you within 14 days of receiving your withdrawal notice, using the same means of payment you used, unless you expressly agree otherwise. Refunds are free of charge. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier.

11.8 We refund the price of the goods plus the standard outbound delivery cost. If you chose a more expensive delivery method than our standard offering — including a priority order — we refund the standard rate only. Where you return part of an order and keep the rest, the outbound delivery cost is not refunded.

Article 12 — Conformity and the statutory guarantee

12.1 We guarantee that our products conform to the contract, to the specifications stated in the offer, to reasonable requirements of soundness and usability, and to the statutory provisions in force on the date the contract is concluded (Article 7:17 of the Dutch Civil Code). Where applicable, a care guide and a use guide are supplied with the product or made available to you on the Website. Because our products are made from natural materials, their soundness, usability and appearance over time depend on their being used for their intended purpose and cared for in accordance with that guidance. Reasonable requirements of soundness and usability are therefore assessed on the basis of normal use and proper care of the product. This guarantee does not extend to defects or deterioration resulting from improper or unintended use, failure to follow the care or use guide, neglect, cleaning with unsuitable products, exposure to moisture, heat, prolonged direct sunlight or extreme conditions, accidental damage, or alteration or repair by anyone other than us; nor to normal wear and tear or to the natural variation described in Article 4.2.

12.2 This is your statutory guarantee. There is no fixed expiry date: you are entitled to expect a product to last as long as is reasonable given its type, price, description and normal use. In any event, a lack of conformity that appears within two years of delivery is covered. No commercial guarantee we or a third party may offer limits these rights.

12.3 If a lack of conformity appears within one year of delivery, it is presumed to have existed at delivery unless we prove otherwise (Article 7:18a of the Dutch Civil Code). After that first year, we may ask you to show that the defect was present at delivery.

12.4 Remedies. You may require free repair or replacement, and you may choose between them unless your choice is impossible or would impose disproportionate costs on us. If repair or replacement fails, is refused, is not carried out within a reasonable time, or causes you significant inconvenience, you may claim a proportionate price reduction or rescind the contract and receive a refund. You bear no cost — shipping, labour and materials are ours.

12.5 Please report a lack of conformity within a reasonable time of discovering it. Notice given within two months of discovery is always regarded as timely.

12.6 The statutory guarantee does not cover normal wear and tear, damage caused by misuse, accident or failure to follow the care instructions supplied, or the natural variation in wood described in Article 4.2.

12.7 How to make a claim: email team@crescentchapters.com with your order number, a description of the problem and, if possible, photographs. We will respond substantively within 14 days.

Article 13 — Complaints and disputes

13.1 We would much rather put something right than have you dissatisfied. Please send complaints to team@crescentchapters.com, describing the issue fully and clearly, within a reasonable time of discovering it.

13.2 We acknowledge complaints within 5 business days and give a substantive response within 14 days. If we need longer to investigate, we will say so within that period and tell you when you can expect a full answer.

13.3 Consumers in the Netherlands can obtain free information and advice from ConsuWijzer, the consumer information desk of the Dutch Authority for Consumers and Markets (ACM), at consuwijzer.nl. Consumers elsewhere in the EU, and in Norway, Iceland and the United Kingdom, can obtain free help from their national European Consumer Centre (ECC-Net).

13.4 Making a complaint does not suspend our obligations unless we confirm otherwise in writing, and it does not affect your right to bring the matter before a court.

Article 14 — Liability and force majeure

14.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, for product liability under Article 6:185 of the Dutch Civil Code, or for any other liability that cannot lawfully be excluded or limited.

14.2 Subject to Article 14.1, our liability is limited to loss that was reasonably foreseeable at the time the contract was concluded and, in any event, to the invoice value of the order concerned. We are not liable for indirect or consequential loss, or for loss of profit, revenue or data.

14.3 We are not liable for damage arising from use of a product contrary to the instructions or care guidance supplied with it.

14.4 Force majeure. We are not liable for any failure or delay in performing our obligations that results from circumstances beyond our reasonable control, including natural disaster, war, civil unrest, epidemic, strike, fire, flood, failure of public infrastructure or telecommunications, government measures, customs action, or the failure of a supplier or carrier for the same reasons. We will inform you promptly. If the situation lasts longer than 60 days, either of us may rescind the contract, and we will refund all amounts you have paid for goods not delivered, within 14 days.

Article 15 — Intellectual property

15.1 All content on the Website — texts, illustrations, photographs, designs, engravings, typography and logos — is protected by the Dutch Copyright Act (Auteurswet), the Benelux Convention on Intellectual Property and international treaties, and is owned by or licensed to Archivistry B.V.

15.2 Reproduction, distribution, adaptation or commercial exploitation of that content, in whole or in part, is not permitted without our prior written consent, save within the statutory exceptions such as private copying and quotation (Articles 15a and following of the Auteurswet).

15.3 All intellectual property rights in our products, designs, illustrations, engraving artwork, patterns, templates, photographs, text and other content on the Website belong to us or to our licensors. Purchasing a product does not transfer any of these rights to you. You receive a perpetual, worldwide, non-exclusive, non-transferable licence to use the product you have bought for your own personal purposes, including depicting it in personal, non-commercial photographs and social media posts. You may not copy, reproduce, adapt, distribute or publish our designs or Website content, in whole or in part, whether by hand, by machine or by any other means; nor reproduce a design on other goods, resell it, or use it as a trade mark, logo or other business identifier, without our prior written permission. We are generally happy to grant a commercial licence, so please just ask.

15.4 You warrant that any text or other material you submit to us, including personalisation text, does not infringe the rights of any third party, and you indemnify us against third-party claims arising from material you have supplied. We may decline to produce any item where the material submitted appears to us to infringe third-party rights or to be unlawful or offensive.

15.5 Infringement of our intellectual property rights may give rise to civil proceedings for damages and injunctive relief under Dutch and EU law and, in serious cases, to criminal prosecution under Articles 31 and following of the Auteurswet.

Article 16 — Personal data

16.1 We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Dutch GDPR Implementation Act (UAVG). The controller is Archivistry B.V., at the address given in Article 1.2.

16.2 Our Privacy Policy, available on the Website, explains what data we collect, why, on what legal basis, who we share it with, how long we keep it and what rights you have.

16.3 You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl) or with the supervisory authority in your own country.

Article 17 — Age and capacity

17.1 By placing an order you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to enter into the contract.

17.2 We may decline any order where we have reasonable grounds to doubt this.

Article 18 — Changes to these Terms

18.1 We may amend these Terms from time to time. The version in force at the moment you place your order governs that order. Changes never apply retroactively to contracts already concluded.

18.2 The version number and date appear at the top of this document. Previous versions are available from us on request.

Article 19 — Applicable law and competent court

19.1 These Terms and every contract concluded under them are governed by Dutch law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

19.2 If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of that country (Article 6 of Regulation (EC) No 593/2008, "Rome I").

19.3 Disputes may be brought before the competent court in the Netherlands in the district where Archivistry B.V. has its registered office. A consumer resident in the European Union may always bring proceedings before the courts of their own country of domicile, and we will bring proceedings against such a consumer only before the courts of that country (Regulation (EU) No 1215/2012, "Brussels I recast").

Annex I — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it: any unambiguous statement will do.

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To: Archivistry B.V. (Crescent Chapters), Jonkheer Ruysstraat 67, 6221 VS Maastricht, the Netherlands — team@crescentchapters.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):

.........................................................................................................................................

Ordered on (*) / received on (*): ...........................................................................................

Name of consumer(s): ...........................................................................................................

Address of consumer(s): ......................................................................................................

Order number: .......................................................................................................................

Signature of consumer(s) (only if this form is notified on paper): ..........................................

Date: ......................................................................................................................................

(*) Delete as appropriate.